We want let you know about a security breach at one of our vendors, Blackbaud, one of the largest companies in the world supporting the fundraising and engagement efforts of large and small charities, including foundations, educational institutions, healthcare institutions, and nonprofit organizations like Helping Hands: Monkey Helpers.
Blackbaud was the target of a ransomware attack, and as a result, the hackers obtained some personally identifying information about Blackbaud’s nonprofit clients’ supporters, including some information contained in our database. This may include names, addresses, and giving history. Please be assured, credit card information was not included in this breach. In addition, all credit card information we maintain is encrypted for your added protection.
Blackbaud believes they have been successful dealing with this situation and the data is no longer at risk. Although there is currently no evidence that this information was or will be misused, we felt it prudent to notify you, as part of our Helping Hands family . We are doing everything we can to determine more information about the incident, and learn more about how Blackbaud responded. You can read about the full incident on Blackbaud’s website.
We are currently in the process of researching ways to further secure our data in the future, as well as re-evaluating our Blackbaud systems. As you know, your privacy is very important to us and we promise to do everything we can to make sure that we live up to the trust you have placed in us over the years.
If you have any questions or would like to speak to one of our staff about the incident, please contact us.