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Privacy Policy

We believe that Internet users, donors, and supporters must be assured that the information concerning them is used responsibly.

Helping Hands: Monkey Helpers for the Disabled, Inc. has implemented the following policy to protect the privacy of Helping Hands: Monkey Helpers for the Disabled, Inc. contributors, visitors, and users of this site and its resources.

Personal Information
Why does Helping Hands: Monkey Helpers for the Disabled, Inc. ask for my information?
To participate in some activities, you might be asked to provide some personal information. This could be in connection with any one or combination of circumstances, including but not limited to the following:

  • distribution of publications and informational materials, by mail and/or electronically
  • site personalization
  • content submissions, community postings (i.e., forums or bulletin boards), comments and suggestions or voting
  • allowing Helping Hands: Monkey Helpers for the Disabled, Inc. to contact/re-contact you in the future
  • making a donation

What information does Helping Hands: Monkey Helpers for the Disabled, Inc. collect?
Helping Hands: Monkey Helpers for the Disabled, Inc. collects information in two ways:

  1. Information you provide 

    Online:
    By donating to Helping Hands: Monkey Helpers for the Disabled, Inc. or signing up for email updates, the information you volunteer includes your name, address, and email address. Helping Hands: Monkey Helpers for the Disabled, Inc. will send regular communications, as detailed on the online sign-up form, if you elect to receive them. 

    Offline: When donating offline, you have the option to share your email address, physical address, and telephone number with Helping Hands: Monkey Helpers for the Disabled, Inc. Doing so allows you to receive communications you have elected to receive from Helping Hands: Monkey Helpers for the Disabled, Inc.

  2. Information Helping Hands: Monkey Helpers for the Disabled, Inc. collects 
    Helping Hands: Monkey Helpers for the Disabled, Inc. uses Google Analytics, Google AdWords conversion tracking, and Google Website Optimizer to assess its website’s performance and content. This involves the use of “cookies,” or simple text files stored by a visitor’s web browser, to collect anonymous data about visitors to and usage of Helping Hands: Monkey Helpers for the Disabled, Inc.’s website. This information, which is not associated with a visitor’s personal identity, includes pages viewed, date and time of visit, browser/technology type, donation revenue, conversion rate, geographic region, and marketing attributes as defined by Google.

Does Helping Hands: Monkey Helpers for the Disabled, Inc. use cookies?
A "cookie" is a tiny element of data that our site can send to your browser, which may then be stored on your computer's hard drive.

If you are concerned about your privacy and the use of cookie technology on the Helping Hands: Monkey Helpers for the Disabled, Inc. website, you may set your web browser to notify you when you receive a cookie. You may also set your browser to refuse cookies the Helping Hands: Monkey Helpers for the Disabled, Inc. site attempts to send you. Using these settings or declining to accept cookies from Helping Hands: Monkey Helpers for the Disabled, Inc. may limit the functionality we can provide when you visit this site.

How will Helping Hands: Monkey Helpers for the Disabled, Inc. use the information I provide?
Whenever Helping Hands: Monkey Helpers for the Disabled, Inc. asks you to provide personal information via this website or in an e-mail, Helping Hands: Monkey Helpers for the Disabled, Inc. will make reasonable efforts to make the purpose of that request clear. If you do not want this information to be collected or used by Helping Hands: Monkey Helpers for the Disabled, Inc., you can simply choose not to provide that information or otherwise "opt out" of the action or request for information. Under certain circumstances, opting out may prevent your participation in activities for which personal information is needed, such as involvement in distribution of publications, action alerts, notices of volunteer opportunities, supporter benefits, community events, etc.  Helping Hands: Monkey Helpers for the Disabled, Inc. makes every effort to insure the secure collection and transmission of sensitive user information using industry accepted data collection and encryption methodologies.

We will not sell, share or trade our donors' names or personal information with any other entity, nor send mailings to our donors on behalf of other organizations. This policy applies to all information received by Helping Hands: Monkey Helpers for the Disabled, Inc., both online and offline, on any Platform ("Platform", includes the Helping Hands: Monkey Helpers for the Disabled, Inc. website and mobile applications), as well as any electronic, written, or oral communications.

Security
How do I know my credit card information is secure?
Helping Hands: Monkey Helpers for the Disabled, Inc. uses secure server software (SSL) that is the industry standard and is among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name and address, so that it cannot be read as the information travels over the Internet.

Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. In the event of an unauthorized charge to your credit card you must:

  • write to the creditor at the address given for "billing inquiries," not the address for sending your payments, and include your name, address, account number and a description of the billing error,
  • send your letter so that it reaches the creditor within 60 days after the first bill containing the error was mailed to you.

Policies of other sites
Helping Hands: Monkey Helpers for the Disabled, Inc. website may contain links to other sites that are not managed or maintained by Helping Hands: Monkey Helpers for the Disabled, Inc. The inclusion of a link to another site from the Helping Hands: Monkey Helpers for the Disabled, Inc. website or from another site to the Helping Hands: Monkey Helpers for the Disabled, Inc. site does not imply any endorsement of that other site's privacy policies, practices or content. Your dealings with these sites are covered only by the privacy policies listed on those sites.

Revision of this policy
Helping Hands: Monkey Helpers for the Disabled, Inc. reserves the right to revise this policy periodically. If Helping Hands: Monkey Helpers for the Disabled, Inc. makes substantive changes in the way we share, store, or handle personally identifiable information we will notify website users and visitors through prominent postings on the site and/or by e-mail.

A current version of this policy will always be readily accessible on Helping Hands: Monkey Helpers for the Disabled, Inc.'s website.
This policy was last revised on June 9, 2015.

What do I do if I have questions that aren't answered here?
If you have questions about this privacy statement, the practices of this site or your dealings with this website, please contact Helping Hands: Monkey Helpers for the Disabled, Inc.

  1. By mail.
    Correspondence may be sent to the following postal address:

    Helping Hands: Monkey Helpers for the Disabled, Inc.
    Attn: Online Services
    541 Cambridge Street
    Boston, MA 02134

  2. By phone.
    Call us at: 617-787-4419

  3. By e-mail.
    Send e-mail to: mail@monkeyhelpers.org